Delivery Policy – Tonederm
Tonederm values transparency and customer satisfaction. This Delivery Policy explains the delivery times, conditions and responsibilities related to shipping products purchased through our official channels.
1. Delivery Times
Delivery times vary according to the recipient's region, the shipping method selected and product availability.
The delivery time will be shown to the customer at the time of purchase and confirmed in the order email.
Delivery time is counted from the moment the financial institution confirms payment.
2. Shipping Methods
Products are shipped by partner carriers or by Correios, depending on the options available for each region.
The customer will receive a tracking code, when available, to follow the delivery.
The mode of transportation may vary depending on the weight, volume and destination of the order.
3. Delivery Conditions
Deliveries are made on business days, during business hours.
An authorized person must be present at the address provided to receive the order and must show an identification document.
If no one is available at the delivery location, up to 3 delivery attempts may be made. After that, the order will be returned to Tonederm and a new delivery will need to be scheduled, which may incur additional reshipping costs.
4. Shipping Costs
Shipping costs are calculated automatically at the time of purchase, based on the delivery postal code and the weight/volume of the order.
Any free-shipping promotions will be announced in advance on our communication channels.
5. Damage or Delivery Issues
Upon receipt, the customer should check the condition of the packaging.
If the customer notices tampering, damage or any discrepancy in the order, we recommend refusing the delivery and immediately contacting our support team by email: sac@tonederm.com.br.
6. Incorrect or Incomplete Address
Tonederm is not responsible for delays resulting from incorrect or incomplete delivery address information.
In such cases, a new delivery will need to be scheduled, which may incur additional reshipping costs.
7. Changes to This Policy
Tonederm may review and update this Delivery Policy at any time. The most recent version will always be available on our website.
